Shipping Policy
1. The Glamour Box strives to fulfil all orders as fast as possible (most orders are dispatched within 24hours).
2. The Glamour Box delivery is made after funds have cleared successfully into our account.
3. Delivery timeframes (all via door-to-door courier)
- Major centres via Express courier – 1 to 4 working days (Saturdays, Sundays and Public Holidays are not included into the delivery time frame – Please note that the delivery time frame is from dispatched and not from when the actual order is placed).
- Regional areas – 2 to 7 working days (Saturdays, Sundays and Public holidays are not included into the delivery time frame. Please note that the delivery time frame is from dispatched date and not from when the actual order is placed)
- Delivery time once dispatched during peak seasons may take longer due to courier company backlogs.
- Postal Service is not used unless arranged and billed for separately.
- Should an order be particularly heavy or bulky, an additional working day may be required.
4. The Glamour Box endeavours to keep all stock items on hand at all times, however, should an item be out of stock, or a supplier is out of stock, or stock items are discontinued, the Glamour Box will suggest an alternative, or provide a timeframe for the stock items to come back into stock or provide you with a credit.
5. All transactions are encrypted using appropriate encryption technology through a third party, namely FastPay.
6. All payments are done online through FastPay – we do not keep any personal information. We accept:
VISA, MASTERCARD, and DEBIT CARDS. Payment can be made by EFT, debit card, instant bank transfer credit card, where payment is made by credit card, we may require additional information in order to authorise and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorisation is obtained by us for the amounts. If we do not receive authorisation your order for the goods will be cancelled. You warrant that you are fully authorised to use the credit card supplied for purposes of paying for the goods. You also warrant that your credit card has sufficient available funds to cover all the costs incurred as a result of the services used on the website.
RETURNS
In the event that you are not satisfied with your product, you may return it to us. Please keep in mind that for hygiene reasons, we cannot accept returns if the products have been opened and are no longer in a re-saleable condition – all tamper seals, and original packaging needs to be intact and in its original condition. In addition, please note that brushes cannot be returned or refunded for hygiene reasons unless they are defective. Purchases must be returned within seven (7) days of delivery. The items are your responsibility until they arrive back with us. All return costs are for your own account. A handling fee on return goods is not charged for.
a) Should an item not meet with your satisfaction for whatever reason you may return the goods to ” The Glamour Box” within seven (7) days of receipt. You will then get a full refund less all direct costs incurred by “The Glamour Box” associated with the order such as actual delivery costs. The goods must be returned with all packaging, documentation and be undamaged in any way. A written reason for the cancellation must accompany the returned goods.
b) You have seven (7) days the “day after” the day that the goods are received under the distance selling act from arrival of the goods to cancel your contract. The goods must be returned to us in the condition they were dispatched, complete with all packaging and in a re-saleable state. The goods remain YOUR responsibility until they are received and signed for by us.
c) If an order is cancelled/returned, a 20% handling fee will be levied to cover processing/handling fees.
d) If an unwanted product is returned and exchanged for a different product, the customer will be charged or refunded any price difference plus return shipping.
e) The Glamour Box cannot be held liable for any product that does not meet the client’s expectations for any reason whatsoever – however, we will encourage and help direct you to the correct contact people at the relevant brands so that they are able to assist you with the correct replacement product/procedure from their side.
f) At The Glamour Box we cannot accept returns on discounted or sale items unless the product is defective.
ERRORS
The Glamour Box shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of goods on the website. However, should there be any errors of whatsoever nature on the Website (which are not due to The Glamour Box’s gross negligence), The Glamour Box shall not be liable for any loss, claim or expense relating to a transaction based on any error, except in the case of any incorrect purchase price to the extent of refunding you for any amount already paid.